This site is operated by Melissa Aesthetics

Email: info@melissaaesthetics.co.uk

Telephone:07761742657

Address: 13 Bridge House, Bridge Street, Sunderland, SR1 1TE.

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By accessing and using our website you are agreeing with our privacy policy.    We reserve the right to update this document at anytime without prior notice. 

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The following information details our privacy policy.         

In running and maintaining our website and clinic. We may collect information provided voluntarily by you. e.g when you complete a contact form/booking an appointment/ ordering from our  online store providing your name, email, telephone number and other personal information.

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You may choose to restrict collection or use of your personal data in the following ways.

 

1. If you have previously consented to the use of your personal data for marketing purposes.  You  may change your mind at any time by Emailing info@melissaaesthetics.co.uk .  You can also click unsubscribe on any  of our marketing emails at anytime. 

2. We will only ever use your contact information for marketing purposes with your consent.  You will only receive marketing emails if you  subscribe to marketing emails  via our website/newsletter or shopping cart you can opt out of marketing emails at any time by clicking unsubscribe within the email.

3. We may need to contact you by phone in relation to any appointments booked or orders made. We will never contact you by phone for marketing purposes. 

 

We do not distribute your information to third parties for marketing purposes.

 

You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR).  If you would like a copy of the information held about you, please write to us at the address above.

If you believe that any information, we hold about you is incorrect or incomplete.  Please write or email us as soon as possible using the contact details above and we will promptly correct any information found to be incorrect.  

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Information processed in clinic and online. 

When you order from our website, submit a contact form or book an appointment we need to record your personal sensitive information to enable us to process your order effectively,  respond to your enquiries and book your appointment.   The information we collect includes name, address, date of birth, email address, contact telephone number and medical history.  All payments details entered on to the online shop/booking site are processed by third parties through secure servers. Payments  are  processed via payment merchants Stripe, Klarna and Sum UP.  You can view how these companies  process your data by accessing their privacy policy at checkout or by visiting the providers  website directly.

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We are committed to ensuring that your information is secure.  Therefore have ensured all information provided/collected on our website is stored on a encrypted HTTPS secure server.  Any payment transactions will be encrypted using SSL this site has a SSL certificate and can be verified at checkout .   The transmission of information via the internet is not 100% secure.  Although we will do our best to safeguard your personal data and have the above measures in place we cannot guarantee the the security of your data transmitted to our site; any transmission is at your own risk.

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We also collect and store your data for website analytics via cookies.  

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Use of Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

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Cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any personal information about you, other than the data you choose to share with us

 

Website Analytics

Melissa Aesthetics use Google & Wix analytics in order to learn more about our website visitors’ interaction with our website, including Google Analytics Demographics and Interest Reporting. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.

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Via cookies, we may collect information about your computer, including your IP address, operating system and browser type, for system administration and to create reports. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site. Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.

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Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.  

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All data we process on this site is specifically for the purpose of processing online orders, booking appointments  and responding to your enquires.  

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All data collected is handled in accordance with GDPR.  Data is stored on a encrypted electronic system and servers. 

We will keep your data in a format which is easily located and will not keep your data for longer than is needed.

 

We will not transfer this data without your permission. 

 

Who will you share my data with?​

 

We do not share your data with any third parties. 

 

How long will you keep my data ?

 

All other data will be retained for  6 years after our services have finished and your data then will be destroyed or anonymised.

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What are my rights ?

Under the data protection legislation, you have several rights regarding the use of your personal data, a follows.

If at any point you either wish to confirm whether your personal data Is being processed and/or you require access to the data e hold on you, you can request to see this information, and we will respond within one month.

You also have the right for certain data you have provided us with to be provided to you in a structured and commonly used electronic format. So that you can move, copy, or transfer this data easily to another data controller.

You are entitled to have data corrected if it is inaccurate or incomplete.

Whilst you are entitled to have data deleted, if it Is no longer needed or there is no longer a legitimate reason for processing, or the data in question has otherwise unlawfully been processed.  It is unlikely we will delete your data unless you have settled the account, or it Is closed.

You have the right to object to the processing of your personal data.

You have the right to restrict the processing of your personal data under certain circumstances, including if you have contested its accuracy, or if we are reviewing an objection you have raised in relation to its processing.

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3rd Party Policies

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We use a  third party appointment booking service (ANS) and third party payment merchants which are linked to  and from this website.  These companies hold their own privacy policies  which can be accessed by clicking on the privacy policy links within their websites.   We do not have any control over third party policies or procedures.  We are NOT responsible for the privacy  or contents to those sites.  Melissa Aesthetics recommends you review their policies before you provide any personal information or complete any transaction.

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How do I complain?

 

If you wish to raise a complaint about how we handle your data you can contact us via email info@melissaaesthetics.co.uk or write to us 13 Bridge House, Bridge Street, Sunderland, SR1 1TE and we will investigate your concerns.  If you are not satisfied with our response or if you believe we have processed your information unfairly or unlawfully, you may complain to the Information Commissioner's Office (ICO) .  You can find  further information about the ICO and their complaints procedure here https://ico.org.uk/concerns/.

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